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Leveraging no-code automation and integration, VCCS streamlined IT processes across campuses, leading to synchronized data, elimination of redundant work and dramatically accelerated ticket resolution.
The platform enables a federated model of service management, allowing all 23 colleges to benefit from shared workflows, knowledge bases and economies of scale while retaining control to adapt IT services to their unique needs.
Velentix unifies IT Service Management (ITSM) and project management into a single platform, providing comprehensive transparency and visibility into the full scope of IT work.
Industry: Higher Education
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Managing IT across 23 individual colleges, plus a system office and a shared services center, is no small task. The Virginia Community College System (VCCS) needed a way to centralize IT operations while still allowing each campus to remain agile and autonomous. With Velentix, they now deliver true centralized IT that scales across the system to ensure consistency, efficiency and visibility without sacrificing flexibility.
By leveraging Velentix’s no-code automation and integration, VCCS has streamlined IT processes across the enterprise. Key integrations with Canvas and Office365 have synchronized data, eliminated redundant work and dramatically accelerated ticket resolution. Automations now route tickets intelligently, enforce SLAs and ensure requests move seamlessly to the right team without manual intervention.
“We’ve created automations and integrations that usher tickets through to completion,” says IT Analyst David Tod. “With Office365, Canvas, Salesforce and other connected systems, we’ve reduced errors, removed duplicate data entry and resolved issues faster than ever.”
The platform enables a federated model of service management, meaning all 23 colleges benefit from shared workflows, knowledge bases and economies of scale, yet each campus retains control to adapt IT services to its own needs. With distributed administration, the platform offers flexibility in controls, dashboards and workflows that enable individualized service to each school, in a way that makes sense for that specific environment. This allows small colleges with smaller IT teams to access enterprise-level capabilities while collaborating with peers across the system.
“Our colleges are sharing knowledge bases and automated workflows,” says IT Project Manager Nicole Napier. “Why reinvent the wheel when we can work smarter together?”
“Velentix has empowered us. We can provide resources to our colleges, strengthen collaboration and make everyone’s lives easier. It’s been a great partnership.”
Beyond ITSM, VCCS also leverages Velentix for project management to unify service delivery and project execution in one platform. This transparency gives IT leaders insight into the full scope of work, helping them prioritize resources and align more strategically with their member institutions.
“We realized it made more sense to have a single system for both ITSM and project management,” explains Kimberly Lawrence, Director of the CIO Office. “It gives us visibility, helps us advocate for resources and ensures nothing falls through the cracks.”
With centralized IT, robust automations, deep integrations and unified project + service management, VCCS has transformed IT into a strategic partner for its colleges. The result is faster service, stronger relationships and significant savings by consolidating multiple legacy systems into one flexible, no-code platform.
“Velentix has empowered us,” adds IT Analyst Gregory Nowotarski. “We can provide resources to our colleges, strengthen collaboration and make everyone’s lives easier. It’s been a great partnership.”
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