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AI Service Assist takes the busywork out of IT by automatically suggesting field values, resolutions, related tickets and KB content, while even helping to create new articles on the fly. Technicians can move faster, stay in flow and spend less time wrestling with tickets.
Behind the scenes, AI agents accelerate every step of service, intelligently routing requests, surfacing the right answers and linking to relevant knowledge. Employees get accurate help in record time, with each interaction getting smarter as new agents come online.
AI Service Assist surfaces related tickets, suggests field values and recommends likely resolutions—so technicians can fix issues faster without manual digging. It’s AI that empowers, not replaces—giving every tech the context and precision to deliver smarter service in less time.
When patterns emerge, AI Service Assist can automatically draft new KB articles, turning today’s ticket into tomorrow’s solution. It keeps your team agile and ahead of demand, capturing expertise instantly so knowledge grows right alongside your technicians.
AI Service Assist connects technicians with the most relevant KB content and related insights the moment they need them. With the power of purposeful AI, techs spend less time searching and more time solving, delivering faster, smarter, human-centered service every step of the way.
Segregate incidents and problems with an ITIL-aligned ITSM Software platform.
Improve technician productivity and issue resolution with IT asset management.
Expedite ticket resolution with AI and improve end user satisfaction.
A new way to chat – multi-channel with intent matching agent & automation.
Integrate with enterprise systems and build workflow without coding.
Take ITSM beyond IT for full ESM – deploy to HR, Facilities, Operations, and more.
Reduce ticket volume and improve team coordination with change management.
Gain control of release cycles and improve visibility for technicians.
Drive self-service adoption with a custom portal and easy to search KB.
Easily integrate with any enterprise system by leveraging a library of connectors.
Bring ITSM and PPM together for improved resource capacity planning.
Get inspired – stellar service portals drive adoption and reduced ticket volume.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with Velentix.
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