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Velentix has created this privacy statement (“Statement”) in order to demonstrate our commitment to customer privacy. Privacy on the Velentix web site (the “Site”) is of great importance to us. Because we gather important information from our visitors and customers, we have established this Statement as a means to communicate our information gathering and dissemination practices. We reserve the right to change this Statement and will provide notification of the change at least thirty (30) business days prior to the change taking effect.
We require customers who register to use the services (“Services”) offered on our Site to give us contact information, such as their name, company name, address, phone number, and e-mail address, and financial qualification and billing information, such as billing name and address and the number of users within the organization that will be using the Services. At the time you express interest in attaining additional information, or when you register for the service, we may also ask for additional personal information, such as title, department name, fax number, or additional company information, such as annual revenues, number of employees, or industry. Customers can opt out of providing this additional information by not entering it when asked.
Velentix uses the information that we collect to set up Services for individuals and their organizations. We may also use the information to contact customers to further discuss customer interest in our company, the Services that we provide, and to send information regarding our company or partners, such as promotions and events. Customers are invited to receive an email newsletter by providing an email address. Customer email addresses will not be distributed or shared. Customers can opt out of being contacted by us, or receiving such information from us, at any time by sending an email to [email protected]. Separately, customers are also asked to provide an email address when registering for the Service, in order to receive a username and password. We may also email information regarding updates to the Service or company, and will send a Customer Newsletter. Again, email will not be distributed or shared and customers can opt out of receiving any communication by emailing [email protected] at the time it is distributed, or at the time any customer registers for the Service.
Except as we explicitly state at the time we request information, or as provided for in the Velentix Terms of Use, we do not disclose to any third-party the information provided. All financial and billing information that we collect through the Site is used solely to check the qualifications of prospective customers and to bill for Services. This billing information is not used by Velentix for marketing or promotional purposes. Other third parties, such as content providers, may provide content on the web Site but they are not permitted to collect any information nor does Velentix share any user information with these parties.
Customers of the Service using the Site to host data and information (“Data”). Velentix will not review, share, distribute, print, or reference any such Data except as provided in the Velentix Terms of Use, or as may be required by law. Individual records may at times be viewed or accessed only for the purpose of resolving a problem, support issue, or suspected violation of the Terms of Use, or as may be required by law. Of course, customers are responsible for maintaining the confidentiality and security of their user registration and password.
Velentix may also collect certain information from visitors to and customers of the Site, such as Internet addresses. This information is logged to help diagnose technical problems, and to administer our Site in order to constantly improve the quality of the Service. We may also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers and provide such information to third parties.
When you interact with the Velentix Website we strive to make that experience easy and meaningful. When you come to our Web site, our Web server sends a cookie to your computer. Cookies are files that Web browsers place on a computer’s hard drive and are used to tell us whether customers and visitors have visited the Site previously. Standing alone, cookies do not identify you personally. They merely recognize your browser. Unless you choose to identify yourself to Velentix, either by responding to a promotional offer, opening an account, or registering for a 30-day Test Drive, you remain anonymous to Velentix. Cookies come as persistent-based cookies. Persistent cookies remain on your computer after you’ve closed your browser or turned off your computer. They include such information as a unique identifier for your browser.
Our website uses plugins to extend and enhance the user experience on our website. These plugins may use cookies to monitor plugin use and gather statics on usage. Velentix uses session cookies containing encrypted or encoded information including your username and session ID. This information allows Velentix to process your online transactions and requests. Session cookies help us make sure you are who you say you are after you’ve logged in and are required in order to use the Velentix application. Velentix uses persistent cookies, that only Velentix can read and use, to identify the fact that you are a Velentix customer or prior Velentix Website visitor (whatever the case may be). We are especially careful about the security and confidentiality of the information stored in persistent cookies. For example, we do not store account numbers or passwords in persistent cookies. Users who disable their Web browsers’ ability to accept cookies will be able to browse our Website but will not be able to successfully use our service.
The Site contains links to other web sites. Velentix is not responsible for the privacy practices or the content of these other web sites. Customers and visitors will need to check the policy statement of these others web sites to understand their policies. Customers and visitors who access a linked site may be disclosing their private information. It is the responsibility of the user to keep such information private and confidential.
Our Site has security measures in place to help protect against the loss, misuse, and alteration of the Data under our control. When our Site is accessed Microsoft Internet Explorer versions 4.0 or higher, Secure Socket Layer (SSL) technology protects information using both server authentication and data encryption to help ensure that Data is safe, secure, and available only to you. Velentix also implements an advanced security method based on dynamic data and encoded session identifications and hosts the Site in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. Finally, Velentix provides unique user names and passwords that must be entered each time a customer logs on. These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of Data.
Velentix offers its visitors and customers a means to choose how we may use information provided. If, at any time after registering for information or ordering Services, you change your mind about receiving information from us or about sharing your information with third parties, send us a request specifying your new choice. Simply send your request to [email protected].
If customers need to update or change registration information they may so by editing the user or organization record. To update a User Profile, log on to Velentix to add or update information. To update an Organization’s data, send a change request to [email protected] and Velentix will contact the primary client contact for confirmation. To update billing information please email [email protected] or call 614-340-1858. To discontinue the Service and to have data returned, email [email protected] or call 614-340-1858.
Our website uses Google Analytics Advertising to improve the experience of our website visitors. We do this by including their first-and-third party cookies. Users may opt out of these Google Analytics Advertising Features through Google Analytics’ currently available opt-outs for the web.
Questions regarding this Statement or the practices of this Site should be directed to Velentix’s Data Privacy Officer by e-mailing such questions to [email protected].
* This information is subject to change at any time, at the sole discretion of Velentix Inc. and without notice. This roadmap information shall not be incorporated into any contract or other commitment. Velentix undertakes no obligation to either develop or deliver any product, features, or functionality described here.
Velentix Solutions, LLC (“Velentix,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, or products. This policy applies to personal data we process, including data received from the European Union (EU), the United Kingdom (UK), and Switzerland in reliance on the Data Privacy Framework (DPF).
Velentix Solutions, LLC is a U.S.-based company providing IT service management and project portfolio management software solutions. We have no U.S. subsidiaries or affiliates adhering to the Data Privacy Framework Principles at this time.
Velentix Solutions, LLC complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Velentix Solutions, LLC has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Velentix Solutions, LLC has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
We collect the following types of personal data under the DPF when you use our services, visit our website, or interact with us:
We do not collect sensitive personal data (e.g., health, racial, or ethnic data) unless explicitly required for service provision and with your consent.
We collect and use each type of personal data for the following purposes:
We only use personal data for the purposes described or as otherwise disclosed at the time of collection.
Individuals whose personal data we handle under the DPF, including those from the EU, UK, and Switzerland, have the right to access their personal data, correct inaccuracies, or request deletion under certain circumstances (e.g., if the data is no longer necessary for the purposes collected).
To exercise these rights, please contact us at [email protected] with a description of your request. We will respond within a reasonable timeframe, typically within 30 days, and may require verification of your identity.
We offer choices regarding the use and disclosure of your personal data. You may opt out of:
For sensitive data (if collected), we require opt-in consent before use or disclosure. To notify us of your choices, email [email protected] or use the opt-out tools provided at the point of collection. If we process data on behalf of a customer, we may direct you to that customer for choice expression.
We may disclose personal data originating from the EU, UK, or Switzerland to the following types of third parties for the specified purposes:
We do not sell personal data. All third parties are required to adhere to confidentiality and security obligations consistent with this policy and the DPF Principles. If we begin sharing with new third parties in the future, we will provide notice and opt-in/opt-out choice as required.
We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.
Velentix Solutions, LLC may be liable under the DPF Principles in cases of onward transfers to third parties. We remain responsible and liable under the Principles if our third-party agents process personal data in a manner inconsistent with the Principles, unless we prove we are not responsible for the event giving rise to the damage.
For privacy inquiries or complaints, please contact our designated privacy officer at:
Velentix Solutions, LLC
Privacy Officer
1600 Dublin Rd #200
Columbus, OH 43215
Email: [email protected]
Phone: 7178518212
We do not have a relevant establishment in the EU, UK, or Switzerland to handle DPF inquiries on our behalf.
In compliance with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF), Velentix Solutions, LLC commits to resolve complaints about our collection or use of your personal information transferred to the U.S. pursuant to the EU-U.S. DPF, the UK extension to the EU-U.S. DPF, and the Swiss-U.S. DPF. EU, UK, and Swiss individuals with inquiries or complaints should first contact Velentix Solutions, LLC at [email protected].
Velentix Solutions, LLC has further committed to refer unresolved DPF Principles-related complaints to a U.S.-based independent dispute resolution mechanism, BBB NATIONAL PROGRAMS. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbbprograms.org/dpf-complaints for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/framework-article/ANNEX-I-introduction/.
Velentix Solutions, LLC is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy, please contact us at [email protected].
Notifications
