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Did you know 76% of IT leaders leveraging traditional chatbots report user frustration? It doesn’t have to be this way. Stop frustrating your chatbot end users. Introducing Velentix Conversational AI. Build custom bots from scratch or begin with a starter set of intents, prebuilt by Velentix. Our Intent Matching Agent is changing the accuracy of the intent interpretations.
Velentix’s Conversational AI leverages its Intent Matching Agent to analyze incoming text in real-time, extracting key information to match it with known intents. Once matched, the chatbot responds based on the associated KB article, a specific response defined or an action triggered by the flow. Response training helps you to refine interactions for optimal experiences.
Most conversational AI platforms require months of training, during which end-users get unhelpful answers. This creates a negative perception of the platform. With Velentix, you benefit from white-glove implementation with experience over decades of interactions to help deliver meaningful value on day one.
Homegrown NLP engines can be costly to maintain and enhance, diverting resources from improving the conversational AI user experience. With Velentix, you benefit from our Intent Matching Agent technology for faster time to value.
When a response is given the platform can ask if it was helpful. If the response is not helpful or accurate, it will load the failure into a queue for Human-in-the-loop (HITL) reinforcement training. Incorporate sentiment analysis to understand tone and intent. Import/export intents and manually load.
Help Desk Manager
Leverage Conversational AI in chat, email, SMS, Slack and Teams to meet your customers where they are.
Improve end-user satisfaction and accuracy by leveraging pre-built intent data to match with utterances.
Get a faster time to value with the Intent Matching Agent. Analyze incoming text in real-time to match with known intents.
Create a personalized experience through system integration, custom forms and workflow automation to take action.
Supercharge IT Service Management with Conversational AI. Leverage NLP, forms, integration and automation.
Create listening workflows with automatic triggers to multi-channel interactions using Conversational AI paired with iPaaS.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with Velentix.
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