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Velentix is named a Strong Performer in 2025 Gartner® Peer Insights™ Voice of the Customer for IT Service Management
The “Voice of the Customer” is a document that applies a methodology to aggregated Gartner Peer Insights’ reviews in a market to provide an overall perspective for IT decision makers. This aggregated peer perspective, along with the individual detailed reviews, can also complement expert-generated research such as Magic Quadrants and Market Guides. It can play a key role in your buying process, as it focuses on direct peer experiences of buying, implementing and operating a solution.
Download the Gartner ITSM VOC report to compare vendors.
MODERNIZE ITSM WITH NO-CODE AUTOMATION
Before Velentix, Stockman Bank was using a large code-heavy platform [ServiceNow] that ultimately drained resources and budgets due to the system’s complexity. Even simple changes and integrations took several weeks and cost the company thousands of dollars.
Fast and Easy Workflow Building Without Developers
Stockman Bank saw immediate improvements after switching to Velentix. The IT team quickly built custom forms and automated workflows—saving time and reducing costs.
On the new platform, they quickly built out new workflows, such as an equipment ordering form and automation. Users select what they need, and the system routes the request automatically.
Best of all, a Microsoft Exchange integration that would have cost $50,000 on their old platform was completed in just one afternoon with Velentix at no additional cost.
MODERNIZE ITSM WITH SERVICENOW ALTERNATIVE
Prior to bringing on Velentix for service management, Faith Regional Health Services struggled with a variety of operational challenges, including resource limitations, fragmented work streams and time-sensitive demands from end users.
They decided to move off of ServiceNow to help address three core pain points that were holding them back:
Gartner Peer Insights is a free peer review and ratings platform designed for enterprise software and services decision makers. Reviews are organized by products in live markets that align to Gartner research markets, defined as Magic Quadrant or Market Guide-defined markets, or GPI-defined markets that are opened at the discretion of the GPI team and do not require research published to open the space on Peer Insights.
Looking for an ITSM platform replacement? Velentix helps companies reduce admin drain with no-code enterprise service and automation.
CUSTOMER STORY
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OUR SOLUTIONS
Drive agility in service management with AI and automation. Leverage a full lifecycle ITSM/ESM platform with support for ITIL, change management, assets, self-service and more.
Supercharge service with automation and AI for faster, better outcomes.
Make enterprise service management a reality with a single platform across IT, facilities, HR, marketing and more.
Cut software costs, stay compliant and expedite service delivery with real-time insights and usage data for all assets.
Tackle projects of any size with a platform that is as simple or as sophisticated as you need it to be.
Change the way you chat with conversational AI – enable virtual agents with custom forms and automation to take real action for faster resolution of tickets and easier information retrieval.
Let automation take off with no-code enterprise integration and workflow. Embrace digital transformation using a single hub to connect hundreds of platforms in one place.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and PEER INSIGHTS is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved. Gartner Peer Insights Reports: Gartner, Gartner Peer Insights Voice of the Customer for IT Service Management Platforms, By Peer Contributors, 30 July 2025.
Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
Unlock the power of seamless service delivery, intelligent AI solutions and automated efficiency. Take your enterprise to new heights with Velentix.
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